tk991 Privacy Policy — How Your Data Is Protected

Last Updated: January 2026

1. Introduction & Scope

tk991 is a secure and reliable online betting and casino platform operating for players in Bangladesh. We believe your personal data is a valuable asset, and ensuring its protection is our ethical and professional responsibility.

This Privacy Policy ("Policy") describes how tk991 handles personal data collected through our website, mobile application, and all related services ("Platform"). This Policy applies to all individuals who use our Platform, whether they are registered members or not.

By using our Platform, you consent to the data collection and use terms described in this Policy. Please read this Policy carefully. If you do not agree with any of its terms, we ask that you refrain from using our Platform.

This Policy may be updated from time to time. We will notify you at your registered email address of any significant changes.

2. What Data We Collect

tk991 only collects the data necessary to provide our services, manage accounts, and improve your experience. A detailed breakdown of the data collected is provided below:

2.1 Data You Provide Directly

When you create an account on our Platform or carry out transactions, you voluntarily provide the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Password and security question answers (stored in encrypted form)
Mobile financial service account details (bKash, Nagad, Rocket)
Identity document information (National ID number — where applicable)
Contact address

2.2 Automatically Collected Data

Certain data is collected automatically while you use our Platform:

IP address and device identification information
Browser type and operating system information
Pages visited, session duration, and click patterns
Data obtained through cookies and similar tracking technologies
Login time, logout time, and Platform activity logs
Geolocation (only with your permission)

2.3 Financial Transaction Data

To process deposits and withdrawals, we store transaction history, transaction amounts, and relevant payment method details. We do not directly store your full mobile banking PIN or password.

3. Purpose of Data Use

tk991 uses collected data for the purposes listed below. We never sell your data to unauthorized third parties.

Service Delivery & Operations

Your data is essential for account creation, login verification, deposit and withdrawal processing, and keeping our betting and gaming services running without interruption.

Security & Fraud Prevention

We analyze activity logs to detect and prevent unauthorized account access, suspicious activity, and financial fraud.

Customer Support

Our 24/7 live chat and email support team verifies relevant account information to resolve your issues quickly.

Service Improvement

By analyzing user behavior, we continuously improve the Platform's functionality, game variety, and overall experience.

Legal & Regulatory Compliance

Records required by law are maintained to support Anti-Money Laundering (AML) and KYC processes.

Communications & Notifications

Important account notifications, transaction confirmations, and relevant promotional information are sent to you.

4. Data Sharing & Third Parties

tk991 never sells, rents, or distributes your personal data to third parties for commercial purposes. However, data may be shared in the limited circumstances described below:

4.1 Payment Processing Service Providers

The minimum data required to complete transactions through bKash, Nagad, and Rocket is securely shared with the relevant payment processing parties. These parties operate under their own privacy policies and may not use the data received for any other purpose.

4.2 Technology & Service Partners

Necessary and limited data is shared with technology partners who provide gaming software, server infrastructure, and cybersecurity services. These partners are bound by contract and are required to comply with data protection standards.

4.3 Legal Obligations

Disclosure of data may be legally required under a court order, a valid government request, or applicable law. In such cases, we will provide only the minimum data legally required and will notify you to the extent possible.

All our third-party partners are required to maintain security standards under data processing agreements. tk991 itself acts as the governing authority over these relationships.

5. Cookies & Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your browsing experience and help us analyze the quality of our services.

5.1 Essential Cookies

These cookies are essential for the Platform's basic functionality. Without them, login, session management, and security features will not work correctly. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalized preferences. They can be disabled, but doing so may cause some convenient features to stop working.

5.3 Analytical Cookies

These collect anonymous usage data to help us understand which sections of the Platform are used most and where any issues exist. This information is used to improve service quality.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may cause some parts of our Platform to not work correctly.

6. Data Security & Protective Measures

tk991 applies industry-standard technologies and practices to protect your data. Our security framework consists of the following layers:

SSL/TLS Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
Password Hashing: Your password is never stored directly; only an encrypted hash value is kept.
Two-Factor Authentication: A two-step authentication (2FA) option is available for additional security.
Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and a real-time intrusion detection system.
Regular Security Audits: Our systems undergo regular third-party security audits.
Staff Training: All staff members with access to user data receive regular data protection training.
Data Backup: Secure backups of your data are stored at regular intervals to prevent data loss in the event of a technical incident.

However, no data transmission over the internet or electronic storage can be claimed to be 100% secure. We follow industry best practices, but no absolute guarantee of complete security can be given.

7. Data Retention Period

tk991 retains your personal data for as long as it is needed to fulfill the purpose for which it was collected, or as required under legal obligations.

7.1 Active Accounts

All profile information, transaction history, and gaming activity records are retained for as long as your account remains active. This data is used to personalize your service experience and to resolve disputes.

7.2 After Account Closure

Even after an account is closed, certain data may be retained for a defined period to meet legal obligations, maintain financial records, and address potential legal claims. Once that period expires, the data is securely deleted or anonymized.

7.3 Marketing Communications

If you unsubscribe from marketing communications, that preference is recorded and communications cease immediately. However, essential account notifications (transaction confirmations, security alerts) will continue to be sent.

8. Your Rights & Options

tk991 believes you should have control over your own data. Your rights are described below:

Right to Access: You may request at any time to find out what data we hold about you.
Right to Rectification: You may request correction of any inaccurate or incomplete data in your account.
Right to Erasure: In certain circumstances, you may request that your personal data be deleted, provided it does not conflict with legal obligations.
Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be limited.
Right to Data Portability: Where applicable, you may request your data in a structured, machine-readable format.
Opt Out of Marketing: You may unsubscribe from promotional emails or notifications at any time.
Right to Close Account: You may request to close your account at any time.

To exercise any of the rights listed above, please contact our support team. We will process your request as quickly as possible.

9. Protection of Minors

tk991 is an adults-only platform. This service is intended solely for individuals aged 21 or older. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is a mandatory step in our registration process. If we are informed or become aware that a minor's data has entered our system, we will immediately close that account and delete the associated data.

If you believe a minor has created an account on our Platform, please notify our support team immediately.

10. Policy Changes & Updates

tk991 may update this Privacy Policy from time to time. Changes in business practices, the introduction of new technologies, or legal developments may require revisions to this Policy.

For significant changes, we will notify you through the following methods:

Sending an update notification to your registered email address
Displaying a notification when you log in to the Platform
Updating the "Last Updated" date at the top of this page

Continued use of the Platform after an update indicates that you have accepted the revised Policy. If you do not agree with the changes, the option to close your account is always available.

tk991's Privacy Policy